IMI Eye - page 13

customer focus
WRITTEN BY
Stefano Malacrida
Marketing Director EMEA, IMI CCI
IMI Critical Engineering
IMI CCI opens new service
and repair centres in
Saudi Arabia and the UK
The new Aberdeen facility includes
machining, repair, testing and field
service support capabilities, as well as
demonstration units and boardroom
presentation areas for customers.
IMI CCI celebrated the official
opening with a client reception attended
by key customers and partners from the
industry including Conoco Phillips and BP.
Attendees had the opportunity to
see for themselves the latest choke valve
which combines our proven DRAG
®
velocity control technology with the best
grades of tungsten carbide and positioner
technology. This combination of
technologies produces high capacity and
excellent precision in the required and
actual movement of valve stems. Visitors
also attended presentations from two of
our renowned Valve Doctors® - IMI CCI’s
Applications Engineer, Ronald Simon,
and IMI STI’s Engineering Director,
Flavio Tondolo.
After-sales service and repair is a key
part of IMI Critical’s long-term growth
strategy. During 2015 IMI Critical
Engineering successfully opened
new service and repair centres,
one in Aberdeen in the UK and, in
conjunction with local Saudian Arabian
partner Al Najim Saudi International,
a new service and repair centre in
Jubail, Saudi Arabia.
The facilities will play a pivotal role
in IMI CCI’s ambitions to accelerate growth
not only in the Middle East, but also
the Oil & Gas and power industries in
and around the North Sea and Scotland.
IMI CCI is working closely with
Al Najim in the operational management
of the Jubail facility, including technical
support and expertise. The new facility
supports the installation of valves in
the Kingdom, as well as after-sales
and service for the complete range of
IMI Critical Engineering products.
Services include inspection, upgrade,
full valve recertification and testing, in
addition to turnkey outage support.
Cutting the ribbon is Amer Refai (centre left), Head of Middle East for
IMI CCI and the head of Al Najim, our partner in Saudi Arabia
IMI CCI’s Aberdeen service centre in Scotland, UK
Offering our
customers
GREAT
service
Amer Refai, Regional Senior Director of
IMI CCI said:
“Following extensive
consultations with our clients in the region,
the need for a new repair centre became
apparent and we were quick to repond to
the opportunity”
. Fabio Giove, one of
Critical’s most experienced Valve Doctors
added:
“At the opening we were able to
showcase our valves in action, thanks to a
‘demo unit’ of a complete turbine bypass
valve driven by a Quicktrack/FasTrak
commutable positioning system.
Customers were delighted with the speed
of response of our equipment and the
technological and diagnostic capabilities of
our devices, as well as the wider facilities
we now have to offer”.
Critical
Precision
Hydronic
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